Why Choose Our Bookstore
Frequently Asked Questions
Quick answers to common questions about ordering, shipping, and returns
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Questions about our client services? Don't worry about a thing! We've got you via email or text. Order before 4pm for same day delivery in Palo Alto.
Do you sell authentic books?
Yes, all our books are 100% authentic editions sourced directly from authorized publishers and distributors. We guarantee the quality and authenticity of every book we sell.
How long does shipping take?
Most orders ship within 24 hours on business days. Standard shipping takes 3-5 business days, while express shipping delivers within 1-2 business days. Free shipping is available on orders over $50.
What is your return policy?
We offer a 30-day return policy for unopened books in original condition. If you receive a damaged or defective book, please contact us within 7 days for a full refund or replacement.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history.
Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping for all orders. Simply select the gift wrapping option at checkout and include a personalized message if desired.
How does the member rewards program work?
Earn 1 point for every dollar spent. Accumulate 100 points to receive a $10 discount on your next purchase. Members also get early access to new releases and exclusive promotions.
Can I pre-order upcoming books?
Absolutely! We offer pre-orders for highly anticipated releases. Pre-order books are shipped on their release date, and you'll be charged when the book ships.
Do you ship internationally?
Currently, we ship within the United States and Canada. International shipping to select countries is available for an additional fee. Please contact us for more information.